A complete end-to-end integrated system that integrate multiple departments including the Frontend Cargo Sales Teams at AirFreight Center with all the departments at BackOffice System in the HQ. The frontend system supports the frontline office to deal directly with Agents, to record Online and Offline Cargo Orders, manage and issue AirWay Bills, etc., with dynamic and complex air freight pricing and costing management.
A sample schematic of the solution workflow is as illustrated :
All orders are promptly processed, updated and submitted directly to HQ. To ensure cost effectiven solutions for cargo transportation, the entire operation is streamlined. Orders created are updated real-time to the backoffice with automatic back-to-back billing and costing generated to 3rd Party Agents as well as respective Airlines. All financial entries are also concurrently updated to eliminate duplication efforts in financial posting and ensure high level accuracy and promptness in all financial updates.
The system has proven to be an innovative solution for our customer to have an edge and enhance their customers’ competiveness. They were also able to scale their business and established a global footprint to serve a wider market in this region with a wide networks of airline partners.
The quick accessibility to essential information also enhances their ability to handle discrepancies or journey disruptions, and to address and resolve immediate issues quickly. The ability to replicate positive customer experiences is of paramount importance to ensure business success.
The key components of the project includes :
This includes the necessary functional modules to support the Ticketing and Cargo Sales Team
Streamline the settings of all controls necessary to ensure the smooth functioning of the entire operation
Included all the financial modules< seamlessly integrated and customised to streamline all accounting posting and update directly from the operation. For example, as soon as a refund is made in Ticketing operation, the system now automatically posts the transactions to the General Ledger as well as respective sub-ledgers. There is no need for the Accountant to pass any journal separately in such case.
Include all the other operation and administrative modules